FAQS

WHAT IS YOUR RETURN POLICY?

At the Daft Doodle Co, your satisfaction is our top priority. Due to the personalised nature of our products, refunds and exchanges will be processed on a one-on-one basis. Please email hello@daftdoodle.com to discuss your concerns.

Orders cancelled within 24 hours are eligible for a refund. 

WHAT IS THE APPROVAL PROCESS?

Your portrait will be sent to you for approval prior to printing. If you do not approve your portrait within 3 days, this will be sent without approval. We allow upto 3 sets of changes per approval to ensure you are 100% happy with your portrait before this is printed. Please make sure you follow our helpful photo guidelines when choosing a photo to upload. A better photo = a better portrait!

WHAT ARE THE PAYMENT OPTIONS?

We accept all major debit cards, credit cards and PayPal.

HOW WILL MY ORDER BE SENT?

All products are dispatched within 5 days of placing your order. All orders are sent via Royal Mail 2nd Class and free postage is included in every sale! If you require fast postage please speak to us directly and we will be happy to discuss.


Gift notes are also available - please add a note to your order to request.

DO YOU ONLY ILLUSTRATE DOGS?

At the Daft Doodle Co we can illustrate all living things, four legged or otherwise! We've created products of hamsters, cats, birds and even a turtle for our customers!

WHAT ARE YOUR PHOTO GUIDELINES

Please note the photo you provide will be used by our crafty team at Daft Doodle HQ to create your order. Please make sure your photo follows our guidelines:

  • Photo is high-quality (mobile camera quality is fine) We want furry, not blurry!

  • Your pet is the focus of the photo. For best result have your pet face-on.

  • Choose a photo which has nice, bright lighting and not too dim or shadowy.

  • Choose a photo you love and shows off your fur baby in their element!

DO YOU OFFER GIFT CARDS?

Yes! Gift cards are available from our store for use against any product on our site. Gift cards range in values from £10 - £100.

DO YOU OFFER 'IN MEMORY' PORTRAITS

We are honoured to be asked regularly to create portraits of fur babies who have passed over the rainbow. If you wish to create a portrait in memory, please leave a specific note on your order and we can happily meet your requests.

WHAT SIZES OF PORTRAITS DO YOU OFFER?

We offer portraits (framed and unframed) in the following range of sizes: 5 x 7", A4, A3, A2 and A1.

Please note larger size portraits may have a longer turnaround time.*

DO YOU OFFER MULTIPLE PET PORTRAITS?

We sure do! Please visit our store and select the product - 1 pet, 2 pets or 3+ pets which best suits your needs.